Nü Body Privacy Policy

INTRODUCTION

We understand that protecting your personal information is very important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our services and website (Services). In this Privacy Policy “we”, “us”, “our” or “Nü Body” means Nü Body Aust ABN 17 670 076 856.

This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal information

The types of personal information we may collect about you include:

your name;
your contact details, including email address, mailing address, billing address and telephone number;
your credit card or other payment details (through our third-party payment processor);
details of products and customer services we have provided to you and/or that you have enquired about, and our response to you;
any preferences and/or opinions which you provide to us;
any information you provide to us through customer surveys;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Services, including through the use of Internet cookies, your communications with our Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection of Personal Information

We may collect personal information from you in various ways, including but not limited to when you:

Purchase our products.
Subscribe to our newsletter.
Contact us via phone, email, or our website.
Participate in our promotions or surveys.

The types of personal information we may collect include your name, contact details (such as address, phone number, and email), payment information, and any other information you provide to us.

Use of Personal Information

We use the personal information we collect for purposes including:

Processing your orders and delivering our products.
Communicating with you about your orders, inquiries, and other customer service matters.
Sending you promotional materials and newsletters (if you have opted in to receive them).
Conducting market research and analysis to improve our products and services.
Complying with legal and regulatory obligations.

Disclosure of Personal Information

We may disclose your personal information to:

Our employees and contractors who need the information to perform their duties.
Third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT support.
Regulatory authorities, if required by law.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your ability to purchase products from us and your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.

Cookies and web beacons

We may use cookies on our online Services from time to time. Cookies are small files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online Services with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our online Services from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third-party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

Links to other websites

Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Questions and Contact information

For any questions, notices or simply want more information about how we handle personal information, please contact our Privacy Compliance Officer at [email protected]

Changes to this Privacy Policy

We may modify this Privacy Policy at any time, so please review it frequently. Any updates to this Privacy Policy will be posted on our website. Changes will take effect immediately upon their posting on our website. Your continued dealings with us, such as use of our Services, will signify your agreement to this Privacy Policy as amended.

This Privacy Policy was last updated on 15 July 2024.